Help centre
How Small Mercy works, step by step — and what it does when it isn't sure. If you can't find an answer here, talk to us.
Start here
The ways to reach us, what to include so we can help quickly, and where to check whether something is a wider outage.
Use an emailed code or link, with no password required for a new account.
Small Mercy is an Australian AI medical scribe that transcribes a consented consultation and drafts a structured note you review and confirm before anything is saved.
Use a phone already signed in to approve a sign-in request on a shared computer.
Browse by topic
Accounts, signing in, and finding your way around.
Consent, recording, and what happens when things interrupt you.
Reading the flags, fixing what needs fixing, and confirming a note.
Referral letters, spoken follow-ups, export — and Australian item-number drafts.
Connecting Cliniko or Nookal, today’s appointments, and filing confirmed notes and letters.
Where recordings go, what the audit log records, and how deletion is proved.
Processing profiles, consent prompts, and who decides for your organisation.
Plans, invoices, seats, exporting your data, and closing your account.
What each app covers, and how they differ.
Still stuck?
Email support@smallmercy.app, or see the contact page for other ways to reach us. For live service status, check status.smallmercy.app.