Responsible use
What Small Mercy does
It transcribes a consented consultation after capture on Free or in near real time on paid plans and distinguishes the clinician from other speakers. It drafts a structured note from only what was spoken, marking anything absent as [not stated] rather than guessing. And it flags content it wasn't confident it heard, or couldn't structure cleanly, so the clinician's attention goes to the right place.
What Small Mercy does not do
It does not diagnose, recommend treatment, or make clinical decisions. It does not invent, infer, or suggest clinical content — diagnoses, doses, management — that was not explicitly spoken. It does not replace the clinician's judgement or the clinical record's source of truth.
Every platform, the same rules
Small Mercy runs on the web, on Windows and Mac, on iPhone and Apple Watch, and on Android. The intended use is identical everywhere: a watch or phone may capture the conversation, but no note is committed anywhere without the clinician's explicit review and confirmation. The same consent gates, the same [not stated] discipline, the same audit trail — on every platform.
The clinician stays in control
Every model-generated draft requires explicit human review and confirmation before it is saved or exported. Nothing is committed on the model's own. The clinician is responsible for the accuracy and completeness of the final note, exactly as they are today.
Regulatory position
Small Mercy is designed to operate as a documentation aid and not as Software as a Medical Device (SaMD). It does not diagnose, recommend treatment or decide what belongs in a clinical record. It must never invent, suggest or infer a diagnosis, dose, management plan or other clinical fact absent from the source; required gaps stay [not stated]. Its source and critical-detail checks are advisory, and the clinician reviews and confirms the draft. Operators remain responsible for using it within their own clinical governance, professional obligations, and applicable regulations.
Privacy by default
Audio is deleted by default — Free deletes it when the first draft arrives; paid retains it encrypted for review and deletes it on confirmation by default, with a hard 7-day ceiling on abandoned drafts. The clinical record is stored in Small Mercy’s Australian cloud (Sydney); depending on the sovereignty profile chosen at sign-up, audio is processed in Australia by vetted Australian services over private links, or by vetted global providers under the organisation’s consent — and it is never used to train models either way. Every access to a record is written to an append-only audit log. See how we make privacy verifiable and the privacy policy.
Contact
Akoua Pty Ltd · ACN 700 204 388 · ABN 31 700 204 388 · South Yarra, Victoria, Australia. Questions about intended use: hello@smallmercy.app or +61 3 8904 9084.