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Letters, tasks and billing

Referral letters, spoken follow-ups, export — and Australian item-number drafts.

How do referral letters work?

Small Mercy drafts a referral letter from what was said, checks it against RACGP-aware completeness gates, and exports PDF/A after your review and confirmation.

How does Small Mercy turn spoken follow-ups into tasks?

Follow-ups you speak aloud during a consult become dated action items, reviewed and confirmed like everything else — nothing self-saves.

What are MBS billing hints?

A deterministic, read-only suggestion of likely MBS item numbers, shown with its reasoning. A suggestion, never a claim — and never billing advice.

Australia only
How do I get a note into my practice software?

Paste clean text or attach a PDF/A in any practice system — and in Australia, New Zealand and the United Kingdom, file a confirmed note into Cliniko or Nookal as a draft.

How do I connect Cliniko or Nookal?

Where to start with practice-software integrations — which one is set up per clinician, which one per practice, and the four guides that take you from a key to a filed draft.

Australia, New Zealand and the United Kingdom only
Why don't I see billing hints?

MBS billing hints draw on the Australian Medicare Benefits Schedule, so they're shown to Australian organisations only and switched off everywhere else.

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