A private AI medical scribe
for New Zealand clinicians.
It shows you exactly what it heard, flags anything it isn't sure of, and drafts the note for you to confirm. Small Mercy stores your clinical record in Sydney and processes audio in Australia by default. A Small Mercy-managed offshore route needs separate acceptance for that session. Audio is deleted by default.
25 write-ups a week. Free. No card.
A documentation aid, not a diagnostic or decision-support tool.
Any giving way or locking?
No locking. It still aches after a long day on my feet.
Let's keep the programme going — I'll review you in six weeks. ↺ listen
No locking reported. Persistent ache after a long day on their feet.
[ not stated ]
Continue current programme. Review in six weeks.
Paid live-transcript illustration · scripted, fictional clinical content.
One less thing to negotiate with
On the house.
Every week.
Source-grounded drafts, with lines flagged for your review before confirmation. A write-up can be a consult note, meeting minutes, a letter or a document composition.
Free.
No card.
No rummaging.
- Resets every Monday (no rollover).
- Unlimited re-drafts of each note.
- You review and confirm every clinical output.
- Your draft arrives after you stop. Audio is then deleted; flags mark lines to re-read, with no listen-back.
Individuals can also try 14 days uncapped on the web.
Start with email and country. Sign in by email or approve from your phone.
Paid adds live transcription, desktop and watch capture, custom templates and vocabulary, and uncapped write-ups.
It tells you when it's not sure.
Most AI scribes hand you a confident, fluent note — and a confident error is the one you sign without noticing. Small Mercy flags what it isn't sure it heard and what it couldn't place cleanly, so your attention goes straight to the few spots that need it.
"Not sure I heard this." On paid plans, a dotted underline lets you listen back. Free marks the line to re-read, with no audio playback.
"Heard it, couldn't place it." A highlighted block with a review tag — re-read and settle it.
[not stated] — anything absent is marked, never invented. Safety-critical gaps are flagged, not silently dropped.
Only what was said.
Home readings settled since the last review. Occasional light-headedness on standingattribution unclear · review
[ not stated ]
No change to medication. Repeat bloods in three months↺ listen. Review with results.
Private by design. Small Mercy processing in Australia.
On AU Sovereign, Small Mercy stores the clinical record in Sydney and runs transcription and note drafting on vetted Australian services over private links — disclosed on every note under your organisation’s processing consent. The optional Global note fallback is currently disabled; if enabled, after an in-cell note-drafting failure a clinician may accept a single-use offer to send only that consult’s transcript for its note and later redrafts, never audio or other outputs. Global processing may occur outside Australia; the organisation and session stay AU Sovereign, with no automatic switch. Consent to record is separate for each consultation. Speaker identity is matched only on Small Mercy’s infrastructure. A Small Mercy-managed route outside Australia needs separate, explicit acceptance for that session and purpose. Sending a confirmed note or letter to connected practice software is a separate clinician action into the vendor account; Nookal’s Australian API service alone does not establish where that account stores data. Audio is deleted by default and clinical data is never used to train models. The patient can see the consult consent and processing record.
Free audio goes when the draft lands. Paid audio goes on confirmation by default.
- You agreed before any recording started.Consent captured at 9:14 am.Verified
- Your recording and notes are encrypted.AES-256 at rest; TLS 1.2/1.3 in transit.Verified
- Small Mercy record stays in Australia.Transcribed and drafted on Australian services.Verified
- Small Mercy doesn't build a voiceprint of you.Only your clinician is enrolled — enough to tell their voice from everyone else's.Verified
- Every access is written to an append-only audit log.Append-only. Retention and lawful purge are controlled separately.Verified
- On paid plans, deleted by default when your note is confirmed.Some practices set their own window. Never more than 7 days.Scheduled
An illustration of the patient view. In the room it runs live, and updates as each check resolves.
Free audio is deleted when the first draft arrives. Paid audio stays encrypted for review and is deleted on confirmation by default, with a 7-day ceiling. The patient gets a QR deletion receipt they can re-scan to see it confirmed.
The note drafts itself from only what was said. Anything absent is marked [not stated], never invented — and nothing is saved or exported until you confirm it.
A patient-facing privacy view runs live checks — encryption, residency, deletion, audit — in the room, during the consult. Every access is written to an append-only audit log.
Built for the way New Zealand practices actually run.
The web app, Windows and Mac desktop apps, iPhone and Apple Watch app, and Android app are all published. Clinical access is open in Australia, New Zealand and the United Kingdom. Free captures on web, iPhone and Android; paid adds desktop and watch capture.
From Kaitāia to Bluff, it runs in the browser on whatever the practice already owns — nothing to install on the practice network, and no IT project to schedule.
Built for allied health too — physiotherapy, chiropractic, podiatry and psychology as much as general practice. The loop is the same whatever you practise: it listens, drafts, and waits for you to confirm. The clinical tuning underneath it is Australian and GP-shaped today, and the consult-note and letter workflows do not yet have discipline-specific formats — we'd rather say so than imply tuning we haven't built. Small Mercy for allied health →
Two voices in a short consult. Yours and the patient's, kept clearly apart.
Bedside to bedside — phone capture, or wrist capture on paid plans.
Minutes, decisions and dated action items — confirmed before they're saved.
Letters and notes by voice, drafted for you to confirm.
Paid desktop capture for both sides of a Zoom or Teams consult — on Windows and on Mac.
Same care. A little more choice.
Start with 25 write-ups a week, free, with no card. An uncapped 14-day individual web trial is also available. Paid plans include the Cliniko and Nookal connections. Practice trial and billing terms are below.
Monthly only — and the price is locked for as long as your subscription stays active. Sign up now and keep it.
or A$990/year, billed in AUD
Our standard price. Annual is twelve months for the price of ten.
2–5 clinicians A$109 · 6–10 A$99 · 11+ A$89 · Larger groups, talk to us
One rate for the whole practice, set by its size — minimum two clinicians, billed together via Stripe with a self-serve portal.
An uncapped 14-day individual web trial is also available. Practice trial and billing terms are on the pricing page. Annual billing is twelve months for the price of ten. Prices are in AUD; Australian GST applies to Australian customers only. Every draft needs your review and confirmation; paid adds live transcription, listen-back and practice tools — see full pricing.
The essentials, honestly answered.
Audio is deleted by default — Free deletes it when the first draft arrives; paid retains it encrypted for review and deletes it on confirmation by default; a practice can instead set immediate deletion or a short fixed retention window, and every mode sits under a hard 7-day ceiling. On AU Sovereign, Small Mercy stores the clinical record in Sydney and runs transcription and note drafting on vetted Australian services over private links — disclosed on every note under your organisation’s processing consent. The optional Global note fallback is currently disabled; if enabled, after an in-cell note-drafting failure a clinician may accept a single-use offer to send only that consult’s transcript for its note and later redrafts, never audio or other outputs. Global processing may occur outside Australia; the organisation and session stay AU Sovereign, with no automatic switch. Consent to record is separate for each consultation. Speaker identity is matched only on Small Mercy’s infrastructure. A Small Mercy-managed route outside Australia needs separate, explicit acceptance for that session and purpose. Sending a confirmed note or letter to connected practice software is a separate clinician action into the vendor account; Nookal’s Australian API service alone does not establish where that account stores data. Clinical data is never used to train models.
No. Small Mercy is a documentation aid, not a diagnostic or decision-support tool. It drafts from what was said, marks missing details [not stated], shows uncertainty and requires you to review and confirm every note before saving or export. As with any transcription or draft, errors can occur.
It surfaces uncertainty instead of hiding it: anything it wasn't sure it heard or couldn't place cleanly is flagged for your eye, and every note statement is grounded to the transcript. And its privacy is verifiable — live patient-facing checks and a QR deletion receipt, not just a policy PDF. Its clinical tuning is Australian today — PBS/AMH drug vocabulary and RACGP-aware letters — and we'd rather say that plainly than imply NZ-specific tuning that isn't built yet.
Free gives individuals 25 write-ups a week, with no card. A write-up can be a consult note, meeting minutes, a letter or a document composition. Paid Individual founders pricing starts at A$49/month, billed in AUD, held while your subscription stays active. See the pricing page for the full paid catalogue, tax treatment and practice terms.
Yes. Start with 25 write-ups a week, free, with no card. An uncapped 14-day individual web trial is also available. Two-seat practice trials need a card on file; practices of three or more clinicians are charged from day one.
The web app, Windows and Mac desktop apps, iPhone and Apple Watch app, and Android app are all published. Clinical access is open in Australia, New Zealand and the United Kingdom. Free captures on web, iPhone and Android; paid adds desktop and watch capture.
New Zealand organisations use the AU cell. On paid plans, Cliniko connects for Australian-hosted accounts and Nookal through its Australian API service. Today’s appointments come into Small Mercy, and once you have confirmed which patient a booking is, you start the consult from it. Once you confirm the note and check the patient a second time, Small Mercy files it into Cliniko or Nookal as a draft treatment note for you to finalise there — and reads it back before it says it was sent. A confirmed letter can be filed as a PDF copy on the patient’s record; you still send the letter itself. Nothing is written until you confirm and send. Notes and letters also export as clean text and PDF.
Write notes you can trust — from Kaitāia to Bluff.
Free. No card. 25 write-ups a week. An uncapped 14-day individual web trial is also available. Founders pricing for paid Individual plans: A$49/month, billed in AUD, held while you stay subscribed. Practice terms are shown on the pricing page.
Kia ora. One consult will tell you more than this page can.
Questions first? hello@smallmercy.app