Help
Practice software
Connecting Cliniko or Nookal, today’s appointments, and filing confirmed notes and letters.
How do I connect Nookal?
One credential for the practice, then a mapping per clinician — where each value comes from in Nookal, what Small Mercy does with it, and the template it writes drafts into.
Australia, New Zealand and the United Kingdom onlyHow do I connect Cliniko?
Your own API key, your own diary — creating the key in Cliniko, pasting it once, and choosing the treatment-note template Small Mercy drafts into.
Australia, New Zealand and the United Kingdom onlyToday’s appointments and starting a consult
The one-day diary on your dashboard and in Capture, how it decides what ‘today’ is, and how one tap starts a consult on the right patient.
Australia, New Zealand and the United Kingdom onlySending notes and letters, and what to do when a delivery stops
What Small Mercy writes back, when, as what — and why it stops rather than guesses, with the next step for each stopped state.
Australia, New Zealand and the United Kingdom only