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Practice software

Connecting Cliniko or Nookal, today’s appointments, and filing confirmed notes and letters.

How do I connect Nookal?

One credential for the practice, then a mapping per clinician — where each value comes from in Nookal, what Small Mercy does with it, and the template it writes drafts into.

Australia, New Zealand and the United Kingdom only
How do I connect Cliniko?

Your own API key, your own diary — creating the key in Cliniko, pasting it once, and choosing the treatment-note template Small Mercy drafts into.

Australia, New Zealand and the United Kingdom only
Today’s appointments and starting a consult

The one-day diary on your dashboard and in Capture, how it decides what ‘today’ is, and how one tap starts a consult on the right patient.

Australia, New Zealand and the United Kingdom only
Sending notes and letters, and what to do when a delivery stops

What Small Mercy writes back, when, as what — and why it stops rather than guesses, with the next step for each stopped state.

Australia, New Zealand and the United Kingdom only
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