Getting started

The ways to reach us, what to include so we can help quickly, and where to check whether something is a wider outage.

Use an emailed code or link, with no password required for a new account.

Small Mercy is an Australian AI medical scribe that transcribes a consented consultation and drafts a structured note you review and confirm before anything is saved.

Use a phone already signed in to approve a sign-in request on a shared computer.

The boundary in plain terms — Small Mercy does not diagnose, recommend treatment, or invent clinical content, and every draft needs your confirmation.

Use the same account on web, phone, Watch and desktop; clinical features follow your plan.

Small Mercy is open in Australia, New Zealand and the United Kingdom. Starting a subscription locks founders pricing while it stays active.

The new name, application hosts, email sign-in and re-enrolling a passkey.

The UK service is open. Individuals can start with 25 write-ups a week free; paid plans and practice terms are separate.

Honestly — not yet. The drug vocabulary and letter gates are Australian, and there is no UK billing feature or UK-accent benchmark. Here's what works the same anywhere.