Your account with Small Mercy

Small Mercy is operated by Akoua Pty Ltd. The name change does not create a new account or change your organisation’s chosen processing profile.

Use your existing account

For Australia and New Zealand, use the Australian application cell. For the United Kingdom, use the UK application cell. Sign in with the email address you already use; do not create a second account just because the name has changed.

Enrol a new passkey on a new host

A passkey belongs to the host where it was enrolled. Passkeys enrolled on the previous application host cannot sign you in on a new Small Mercy host. Use an emailed code or link, or your existing password and authenticator, then enrol a new passkey there if you prefer. Keep any required second-factor protection in place.

Check sign-in emails

Sign-in emails use noreply@smallmercy.app and the subjects Your Small Mercy sign-in code or Your Small Mercy code. Check the application hostname against the official links above before entering a code. Never share a sign-in code with support.

Free and paid

Individuals can use Free with 25 write-ups a week. Free deletes audio when the first draft arrives; paid plans retain it for listen-back during review and delete it on confirmation by default. See the Free plan and pricing.

Help with the change

Contact support if you cannot reach your existing account. Send the account email and the problem, with no patient details, recordings or sign-in codes.