Are there Mac, Windows or Android apps?

Yes — all three. Windows is on the Microsoft Store, Mac is on the App Store, and Android is on Google Play.

Capture in the Windows and Mac desktop apps requires a paid plan. Free includes browser, iPhone and Android capture, with one personal device signed in at a time; shared computers approved from your phone are separate.

Windows — the full desktop scribe

Small Mercy for Windows is the full desktop scribe, for the consult room and for telehealth. It captures in-room consults straight from your PC, and over telehealth it records both sides of a Zoom or Teams consult — your voice and the patient’s kept clearly apart — so a remote consult gets the same honest note as an in-room one. Review, drafting, letters, tasks and (for Australian organisations) MBS billing hints all run on the desktop, and it ends where every Small Mercy platform ends: only what was said, and no note saved until you confirm it.

Download it from the Microsoft Store; one account signs you in across every device.

Mac — the same desktop scribe on macOS

Small Mercy for Mac brings that same desktop capture — in-room and telehealth — to macOS, with the same review queue, letters, tasks and (for Australian organisations) billing hints.

It comes from the App Store. Mac, iPhone and Apple Watch are one universal purchase on a single listing, so buying any of the three covers all three.

It requires macOS 14.4 or later on an Apple silicon Mac — an M1 or newer. We’d rather name that than let you find it at the App Store: on an Intel Mac there is no native app, and the web app is the full workflow in a browser instead.

Choose the hosted region for your practice

The Windows and Mac welcome screen offers two hosted regions:

• Australia — for practices in Australia and New Zealand. Records are hosted in Australia.
• United Kingdom — for practices in the United Kingdom. Records are hosted in the United Kingdom.

Choose the region your practice belongs to; Small Mercy does not silently infer or confirm it from your device location. The desktop app no longer offers self-hosting as a normal welcome-screen choice. If you change the saved region, select Save region, then quit and reopen the desktop app before signing in. The server connection is deliberately fixed for each app launch.

UK account creation is on the web at uk.smallmercy.app; the apps sign you in to the UK service, and the Mac App Store companion remains sign-in-only and directs account setup to the web.

At the bottom of the welcome screen, Made in Australia describes where Small Mercy was made — it is not a hosting claim. Hosted in names where records are stored, and Processing in separately names where the selected server says processing occurs.

Android — on Google Play

Small Mercy for Android is on Google Play. It’s the in-room capture app, and it does what the iPhone app does: capture in the consult room and on the ward round, near-live transcription on paid plans, uncertainty flags, and the full review queue on the phone — nothing saved until you confirm.

On paid plans, the Wear OS companion starts consultations and meetings on the nearby phone. Letter dictation can use the watch microphone while the phone stays in charge of consent and the resulting draft. See the Android and Wear OS release notes.

Clinical features follow your plan: Free drafts after capture, while paid adds a live transcript and listen-back. The web app also still works in a mobile browser if you’d rather not install anything — see what the web app covers.

One account, every platform

One account covers every device, so nothing needs to be bought again per platform. Clinical access is open in Australia, New Zealand and the United Kingdom, and coming soon elsewhere. Sign up in Australia or New Zealand, sign up in the United Kingdom, or register interest elsewhere rather than creating an Australian account.

The download page lists every app with its store link, platform by platform.