What do the iPhone and Apple Watch apps do?

The iPhone and Apple Watch app is the in-room capture app, and its App Store listing is published. Start, stop and check a recording from the wrist — the watch app is a companion to the iPhone app — under the same subscription as everything else. Free includes iPhone capture; Apple Watch capture requires a paid plan. Free drafts after capture, while paid adds a live transcript and listen-back. Free permits one personal device signed in at a time; a computer approved from your phone is separate. Clinical access is open in Australia, New Zealand and the United Kingdom, and coming soon elsewhere.

Capture where the consult happens

They’re built for the times you aren’t sitting at a screen: a ward round, bedside to bedside, or a consult where reaching for a laptop would be the wrong thing to do. Wrist control means the phone can stay in your pocket — the watch is a companion that starts, stops and checks the recording on your paired iPhone; standalone capture from the watch alone is on the roadmap.

Everything else holds exactly as it does elsewhere. Capture starts only in a consented session — including audio relayed from a paired watch — and Small Mercy-held audio is encrypted. Free deletes it when the first draft arrives; paid retains it for listen-back during review and deletes it on confirmation by default. Your clinical record is stored in Australia (Sydney) on the AU Sovereign and Global profiles — in the United Kingdom on the UK Sovereign region — and where the audio is processed depends on the sovereignty profile your organisation chose at sign-up, which privacy by design sets out in full. Any retained audio is subject to a hard seven-day ceiling. Small Mercy remains a documentation aid, not a diagnostic device — it must never invent, suggest or infer a diagnosis, dose, management plan or other clinical fact absent from the source; required gaps stay [not stated]. No note is saved until you confirm it.

Where the rest of the work happens

Capture, drafts and review are available in the web app, with features determined by your plan: see what you can do in the web app. On the desktop, the Windows and Mac apps covers the consult room and telehealth.

Subscribing on iOS

Individual subscriptions taken out on iOS are billed through the App Store at a price that already includes the tax that applies where you are, and managed or cancelled in your App Store subscription settings; Android goes through Google Play the same way, and everything else is billed via Stripe. One subscription covers all your devices, so you don’t pay twice for the phone and the browser. Pricing sets out the plans.

The download page lists every app with its store link, platform by platform.