A little less
to carry.
For the notes.
For the human.
Good conversations shouldn’t come with homework. Small Mercy listens, drafts your note and flags what it isn’t sure of. You review and confirm every note.
25 write-ups a week. Free. No card.
meet your
match.
Any giving way or locking?
No locking. It still aches after a long day on my feet.
Let's keep the programme going — I'll review you in six weeks. ↺ listen
No locking reported. Persistent ache after a long day on their feet.
[ not stated ]
Continue current programme. Review in six weeks.
Paid live-transcript illustration · fictional clinical content.
Small Mercy stores your clinical record in Sydney and processes audio in Australia by default. A Small Mercy-managed offshore route needs separate acceptance for that session. Audio is deleted by default.
02 / A little perspective
Big day.
Small mercy.
A small mercy is something that makes a hard day a little easier. Ours starts with the paperwork.
Why Small Mercy ↗There’s still a person
behind the note.
And a life waiting beyond it.
For the conversation in front of you.
And the rest of your day.
Paperwork, meet your match.
You talk with your patient; Small Mercy listens. On paid plans, words stream as you speak. Who said what is settled after the consult, not guessed live. The note drafts itself from only what was said.
Start a consented session. On paid plans, Small Mercy transcribes in near real time, then tells your voice from everyone else’s once capture ends — when it’s unsure, it says so.
It structures the note — SOAP or your template — from only what was said, flagging anything uncertain and marking the absent as [not stated].
Re-read, correct and, on paid plans, listen back. Every statement is grounded to the transcript. Nothing saves itself.
Note confirmedConfirm the reviewed note. Free deletes audio when the draft arrives; paid deletes on confirmation by default. Your patient can keep a QR deletion receipt.
Fluent doesn’t mean flawless.
You are responsible for the note you confirm. Small Mercy shows its doubt: it flags what it isn't sure it heard and what it couldn't place, so your attention goes straight to the few spots that need it most — and you still read and confirm every note.
"Not sure I heard this." On paid plans, a dotted underline lets you listen back. Free marks the line to re-read, with no audio playback.
"Heard it, couldn't place it." A highlighted block with a review tag — re-read and settle it.
[not stated] — anything absent is marked, never invented. Safety-critical gaps are flagged, not silently dropped.
Only what was said.
Improved stability since commencing physiotherapy. Denies lockingattribution unclear · review
[ not stated ]
Continue physiotherapy. Review in six weeks↺ listen. Repeat imaging if symptoms persist.
One less thing to negotiate with
On the house.
Every week.
Source-grounded drafts, with lines flagged for your review before confirmation. A write-up can be a consult note, meeting minutes, a letter or a document composition.
Free.
No card.
No rummaging.
- Resets every Monday (no rollover).
- Unlimited re-drafts of each note.
- You review and confirm every clinical output.
- Your draft arrives after you stop. Audio is then deleted; flags mark lines to re-read, with no listen-back.
Individuals can also try 14 days uncapped on the web.
Start with email and country. Sign in by email or approve from your phone.
Paid adds live transcription, desktop and watch capture, custom templates and vocabulary, and uncapped write-ups.
Private by design. Small Mercy processing in Australia.
Clinical records in Sydney. Default transcription and drafting on vetted Australian services. Clinical data is never used to train models.
Read the processing details
On AU Sovereign, Small Mercy stores the clinical record in Sydney and runs transcription and note drafting on vetted Australian services over private links — disclosed on every note under your organisation’s processing consent. The optional Global note fallback is currently disabled; if enabled, after an in-cell note-drafting failure a clinician may accept a single-use offer to send only that consult’s transcript for its note and later redrafts, never audio or other outputs. Global processing may occur outside Australia; the organisation and session stay AU Sovereign, with no automatic switch. Consent to record is separate for each consultation. Speaker identity is matched only on Small Mercy’s infrastructure. A Small Mercy-managed route outside Australia needs separate, explicit acceptance for that session and purpose. Sending a confirmed note or letter to connected practice software is a separate clinician action into the vendor account; Nookal’s Australian API service alone does not establish where that account stores data. Audio is deleted by default and clinical data is never used to train models. The patient can see the consult consent and processing record.
Gone by default. Your patient can watch it happen.
- You agreed before any recording started.Consent captured at 9:14 am.Verified
- Your recording and notes are encrypted.AES-256 at rest; TLS 1.2/1.3 in transit.Verified
- Small Mercy record stays in Australia.Transcribed and drafted on Australian services.Verified
- Small Mercy doesn't build a voiceprint of you.Only your clinician is enrolled — enough to tell their voice from everyone else's.Verified
- Every access is written to an append-only audit log.Append-only. Retention and lawful purge are controlled separately.Verified
- On paid plans, deleted by default when your note is confirmed.Some practices set their own window. Never more than 7 days.Scheduled
An illustration of the patient view. In the room it runs live, and updates as each check resolves.
Free deletes audio when the first draft arrives. Paid keeps it encrypted for review and deletes it on confirmation by default. Seven days is the hard ceiling. The patient gets a QR deletion receipt they can re-scan to see it confirmed.
Clinical records in Sydney. Default transcription and drafting on vetted Australian services. Clinical data is never used to train models.
Read the processing details
On AU Sovereign, Small Mercy stores the clinical record in Sydney and runs transcription and note drafting on vetted Australian services over private links — disclosed on every note under your organisation’s processing consent. The optional Global note fallback is currently disabled; if enabled, after an in-cell note-drafting failure a clinician may accept a single-use offer to send only that consult’s transcript for its note and later redrafts, never audio or other outputs. Global processing may occur outside Australia; the organisation and session stay AU Sovereign, with no automatic switch. Consent to record is separate for each consultation. Speaker identity is matched only on Small Mercy’s infrastructure. A Small Mercy-managed route outside Australia needs separate, explicit acceptance for that session and purpose. Sending a confirmed note or letter to connected practice software is a separate clinician action into the vendor account; Nookal’s Australian API service alone does not establish where that account stores data. Clinical data is never used to train models.
A patient-facing privacy view runs live checks — encryption, residency, deletion, audit — in the room, during the consult. Every access is written to an append-only audit log.
Small Mercy record and default processing in Australia.
Your clinical record is stored in Australia on the AU Sovereign and Global profiles; the United Kingdom runs its own region, stored in the United Kingdom. What changes by profile is where the audio is processed. Your organisation chooses one profile when it signs up — it applies to everyone, and can't be switched in place.
Stored in the United Kingdom. Processed within the United Kingdom or European Union.
Processing, consent and connected-software details
On UK Sovereign, your clinical record is stored in the United Kingdom. Transcription and note drafting run on vetted services within the United Kingdom or European Union, under the consent your organisation gives — disclosed on every note — and are never used to train models. The optional Global note fallback is currently disabled; if enabled, after an in-region note-drafting failure a clinician may accept a single-use offer to send only that consult’s transcript for its note and later redrafts, never audio or other outputs. Global processing may occur outside the UK and EU; the organisation and session stay UK Sovereign, with no automatic switch. Sending a confirmed note or letter to connected practice software is a separate clinician action into the vendor account; Nookal’s European API service alone does not establish where that account stores data.
Small Mercy's default processing stays in Australia
Processing, consent and connected-software details
On AU Sovereign, Small Mercy stores the clinical record in Sydney and runs transcription and note drafting on vetted Australian services over private links — disclosed on every note under your organisation’s processing consent. The optional Global note fallback is currently disabled; if enabled, after an in-cell note-drafting failure a clinician may accept a single-use offer to send only that consult’s transcript for its note and later redrafts, never audio or other outputs. Global processing may occur outside Australia; the organisation and session stay AU Sovereign, with no automatic switch. Consent to record is separate for each consultation. Speaker identity is matched only on Small Mercy’s infrastructure. A Small Mercy-managed route outside Australia needs separate, explicit acceptance for that session and purpose. Sending a confirmed note or letter to connected practice software is a separate clinician action into the vendor account; Nookal’s Australian API service alone does not establish where that account stores data.
Stored in Australia, processed globally
For organisations elsewhere. Your clinical record is stored in Sydney. Audio and transcripts are processed by vetted global providers under your organisation's consent — and neither Small Mercy nor those providers use your data to train models.
Explore Small Mercy as a medical scribe in Australia, New Zealand or the United Kingdom.
New Zealand, UK and connected software
New Zealand organisations sign up on AU Sovereign — Small Mercy stores their record in Sydney and runs default transcription and drafting in Australia (Small Mercy in New Zealand). An optional send to practice software reaches the connected vendor account. The United Kingdom service is open, with its own UK Sovereign region — stored in the United Kingdom with transcription and note drafting within the United Kingdom or European Union (Small Mercy in the UK). NZ-resident processing is on the roadmap. See how residency works →
What your privacy officer will ask for — already written down.
Who controls what, where it lives, and your rights — in plain language.
The UK GDPR Article 28 schedule: instructions, breach notice, deletion, audit.
Every provider, what it does and where it processes — it can't silently drift from what actually runs.
In the help centre: what a UK practice can give its DPO · does any UK data leave the UK? · UK GDPR roles and rights · is Small Mercy available in the UK?
Built for the way clinics actually run.
Built for allied health too — physiotherapy, chiropractic, podiatry and psychology as much as general practice. The loop is the same whatever you practise: it listens, drafts, and waits for you to confirm. The clinical tuning underneath it is Australian and GP-shaped today, and the consult-note and letter workflows do not yet have discipline-specific formats — we'd rather say so than imply tuning we haven't built. Small Mercy for allied health →
Two-party consults. Your words and the patient's, kept clearly apart.
Bedside to bedside — phone capture, or wrist capture on paid plans.
Minutes, decisions and dated action items — confirmed before they're saved.
Letters and notes by voice, with RACGP-aware referral drafting.
Paid desktop capture for both sides of a Zoom or Teams consult — on Windows and on Mac.
Works alongside any practice system today — copy the confirmed note in one click. On paid plans, Small Mercy also connects directly to Cliniko for Australian-hosted accounts and Nookal through its Australian API service: start the consult from today’s booking, then file the confirmed note back as a draft for you to finalise. Confirm your Nookal account’s storage region with the vendor. More on integrations →
Numbers we're prepared to stand behind.
Historical internal tests, with the engine and dataset named. These results do not measure today’s managed pipeline or predict performance in your clinic.
See our internal benchmarks +
Historical June 2026 Deepgram Nova-3-medical reference, without drug keyterm boosting: 1 fabricated medication name in the same 158 clips; 11 clips were empty or dropped. This historical run does not establish current production performance.
Historical June 2026 DeBERTa-base calibration: grounded-pair precision 1.00 on 40 labelled pairs, also used to select the threshold. This is not held-out validation or a percentage of correct notes.
The historical July 2026 raw self-hosted ReDimNet2-b6 attribution configuration recorded zero confident-wrong speaker labels at 80% recall. Other tested configurations did not; this is not a result for managed anonymous diarisation.
The benchmarks are Australian because the product is. It's tested on Australian-accent consult audio, and its vocabulary, billing and letters are built on the systems you actually work with.
Internal benchmarks on synthetic Australian-accent clinical audio and public speech corpora. We publish our methodology — and we'd rather show you a flag than a wrong note.
The essentials, honestly answered.
An AI medical scribe listens to a consented consultation and drafts a structured note for you to review and confirm. On Free, your draft arrives after you stop; audio is kept until the draft lands, then deleted. A live transcript on screen is a paid feature. Uncertain and missing details still need your review.
Audio is deleted by default — Free deletes it when the first draft arrives; paid retains it encrypted for review and deletes it on confirmation by default; a practice can instead set immediate deletion or a short fixed retention window, and every mode sits under a hard 7-day ceiling. On AU Sovereign, Small Mercy stores the clinical record in Sydney and runs transcription and note drafting on vetted Australian services over private links — disclosed on every note under your organisation’s processing consent. The optional Global note fallback is currently disabled; if enabled, after an in-cell note-drafting failure a clinician may accept a single-use offer to send only that consult’s transcript for its note and later redrafts, never audio or other outputs. Global processing may occur outside Australia; the organisation and session stay AU Sovereign, with no automatic switch. Consent to record is separate for each consultation. Speaker identity is matched only on Small Mercy’s infrastructure. A Small Mercy-managed route outside Australia needs separate, explicit acceptance for that session and purpose. Sending a confirmed note or letter to connected practice software is a separate clinician action into the vendor account; Nookal’s Australian API service alone does not establish where that account stores data. Clinical data is never used to train models.
No. Small Mercy is a documentation aid, not a diagnostic or decision-support tool. It drafts from what was said, marks missing details [not stated], shows uncertainty and requires you to review and confirm every note before saving or export. As with any transcription or draft, errors can occur.
It surfaces uncertainty instead of hiding it: anything it wasn't sure it heard or couldn't place cleanly is flagged for your eye, and every note statement is grounded to the transcript. And its privacy is verifiable — live patient-facing checks and a QR deletion receipt, not just a policy PDF. Its clinical tuning is Australian today — PBS/AMH drug vocabulary and RACGP-aware letters — and we'd rather say that plainly than imply NZ-specific tuning that isn't built yet.
Free gives individuals 25 write-ups a week, with no card. A write-up can be a consult note, meeting minutes, a letter or a document composition. Paid Individual founders pricing starts at A$49/month, billed in AUD, held while your subscription stays active. See the pricing page for the full paid catalogue, tax treatment and practice terms.
Yes. Start with 25 write-ups a week, free, with no card. An uncapped 14-day individual web trial is also available. Two-seat practice trials need a card on file; practices of three or more clinicians are charged from day one.
Start with your email and country, then verify your email with a link or six-digit code. Choose your processing profile and accept the Terms before recording a consented consultation. No password is needed to create an account. Use the same account across the apps. Free drafts after capture; paid adds a live transcript and listen-back.
No. Small Mercy runs in your browser on any computer, with optional apps for iPhone, Apple Watch, Android, Windows and Mac. There is nothing to install on the practice network and no IT project to schedule.
The web app, Windows and Mac desktop apps, iPhone and Apple Watch app, and Android app are all published. Clinical access is open in Australia, New Zealand and the United Kingdom. Free captures on web, iPhone and Android; paid adds desktop and watch capture.
New Zealand organisations use the AU cell. On paid plans, Cliniko connects for Australian-hosted accounts and Nookal through its Australian API service. Today’s appointments come into Small Mercy, and once you have confirmed which patient a booking is, you start the consult from it. Once you confirm the note and check the patient a second time, Small Mercy files it into Cliniko or Nookal as a draft treatment note for you to finalise there — and reads it back before it says it was sent. A confirmed letter can be filed as a PDF copy on the patient’s record; you still send the letter itself. Nothing is written until you confirm and send. Notes and letters also export as clean text and PDF.
Yes. Approve the web sign-in from your phone, or use an emailed sign-in link or code. Sign out when you finish on a shared computer.
That’s one thing
off your plate.
Your review. Your confirmation. Only what was said.
Free. No card. 25 write-ups a week. An uncapped 14-day individual web trial is also available. Founders pricing for paid Individual plans: A$49/month, billed in AUD, held while you stay subscribed. Practice terms are shown on the pricing page.
Questions first? hello@smallmercy.app