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Problem-based consultation template

Australian documentation guide

A consult note organised around the issues discussed, while keeping medicines, allergy history, background, findings and follow-up easy to find. Useful when several concerns share one encounter.

The blank template

How to fill it in

  1. Copy the blank template into your record system.
  2. Fill in what was discussed or assessed. Keep uncertainty visible, and use [not stated] where required information is missing.
  3. Check the details and any gaps before saving or sharing. The clinician must explicitly confirm any generated content.

Consult summary

Establish the reason for attending and the person’s priorities. Summarise what the visit covered without implying that every item in the record was reassessed. “Scheduled review”, “new concern” and “administrative discussion” identify different encounters.

Issues

Name each issue addressed and keep its history, findings and decisions recognisable. Ask which concern came first and whether an issue remains unresolved. Use a symptom description until a diagnosis has actually been stated. Do not make an unmentioned problem an active issue merely because it appears in an old record.

Medications

Establish which medicines were discussed and the source of the list. Record a name, strength, dose, route and frequency only when known; distinguish prescribed use from the person’s reported use. “Current”, “ceased”, “not taking” and “status unconfirmed” are different states.

Keep allergy and adverse-reaction history within Medications or identify the linked allergy record. Establish the substance, reported reaction and source. Distinguish an allergy, an adverse effect and an unverified entry without reclassifying them from guesswork. “No known allergy”, “not asked” and “history unavailable” must not be used interchangeably.

Past medical history

Record history relevant to the issues discussed, its source and dates where established. Distinguish an active condition from a resolved episode or a family member’s history. Do not turn copied history into a finding from today’s encounter.

Social history

Ask about context actually relevant to this consultation, such as living arrangements, work or available support. Attribute the person’s account and document their preferences using respectful, specific language. Avoid assumptions about support, substance use or safety from appearance or address.

Preventative history

Record preventive topics that were raised and any established dates, results or decisions. “Discussed”, “completed”, “declined” and “status unknown” describe evidence, not an automatically generated schedule. This section does not determine screening eligibility or recommend an interval.

Examination

Record findings obtained for the problems addressed, including site, laterality, units and encounter limitations. “Not examined” is more accurate than an empty heading that looks like a normal result. A remote visual observation is not a palpation finding.

Impression

Record the clinician’s interpretation for each issue, including its stated certainty. Keep separate issues separate and retain unresolved questions. Vocabulary such as “working impression” or “cause not established” prevents an uncertain account becoming a confirmed diagnosis.

Plan

Map each stated action back to its issue, identifying the responsible person, status and timing when known. Separate shared decisions from completed orders and from actions awaiting another service. Do not add a management step simply to fill the heading.

Common omissions

A long problem list can obscure the person’s priority, a medicine’s actual use and which issue an action belongs to. Older background entries need their source and status rather than an implied fresh review.

Review before saving

Check that every issue addressed has an intelligible account and that the impression and plan refer to the right issue. Confirm that allergies, medicine changes and unresolved matters retain their actual evidence and status. Leave absent information explicit rather than inferring a reassuring answer.

Worked examples

A follow-up with two recorded concerns

Fictional example. Made up for this guide; no patient record was used. It shows how to write a record, with gaps left visible. It is not a care plan or a record to copy into someone's chart.

CONSULT SUMMARY: Follow-up of a left forearm bruise and discussion of transferring care after a move.
ISSUES: 1. Forearm bruise: tenderness has improved since yesterday; no reported functional limitation. 2. Transfer of care: person requests their existing summary be sent to a nominated practice.
MEDICATIONS: Person reports no regular medicines. Medicine list has not been independently reconciled at this visit. Allergies and adverse reactions: Person reports no known medicine allergies; this is their account rather than a verified allergy history.
PAST MEDICAL HISTORY: No past medical history was discussed in this focused follow-up.
SOCIAL HISTORY: Person is moving suburb next month and wants a practice nearer their new home.
PREVENTATIVE HISTORY: Preventive care was not discussed at this focused visit.
EXAMINATION: Left forearm bruise is visible; skin is intact. Clinician documents full active wrist movement.
IMPRESSION: Clinician records improving forearm contusion. Transfer of care is requested.
PLAN: Person will monitor the area and contact the practice with new concerns. Person consents to record transfer; reception will verify the receiving practice before sending.

A records review before changing practice

Fictional example. Made up for this guide; no patient record was used. It shows how to write a record, with gaps left visible. It is not a care plan or a record to copy into someone's chart.

CONSULT SUMMARY: Administrative consultation about moving records to another practice.
ISSUES: 1. Transfer of records requested. 2. Contact details checked with the person.
MEDICATIONS: Person brought a medicine list; it has not been clinically reconciled in this visit. Allergies and adverse reactions: [not stated]
PAST MEDICAL HISTORY: Existing history remains in the source record; not reviewed today.
SOCIAL HISTORY: Moving to a different suburb.
PREVENTATIVE HISTORY: Not discussed.
EXAMINATION: No examination performed.
IMPRESSION: Administrative transfer request.
PLAN: Obtain confirmed receiving-practice details and process the consented transfer.

Related templates

Start a consult with this template, free

Approved for publication by Tyson, 4 October 2026

Sources

Free to copy and adapt this template and guide, including for use in your practice. Sources linked above retain their own terms.

Use this guide to help write the record. It provides no clinical advice. The clinician remains responsible for checking that the record is accurate and complete. Check Medicare requirements, statutory forms and local policies separately.