Small Mercy for iPhone and Apple Watch — v1.1.7
Small Mercy 1.1.7 brings the day’s appointments into the iPhone app for practices connected to Cliniko or Nookal. It also makes patient records, letters, review checks and the smaller details of using the app more dependable.
Your practice diary, beside your notes
See your appointments from Home, Patients, a patient’s record or the new-consult patient step. The previous and next day arrows load the chosen practice day straight away, even before the first appointment list has loaded. Refresh is always close by, Back to today appears when needed, and a small caption says when each connected system was read. An incomplete list says so.
Link an appointment’s patient to an existing Small Mercy record, or confirm their details before adding a new record. Patient rows show DOB and MRN, with “not recorded” for details Small Mercy does not hold. If the existing-patient check cannot finish, the sheet explains that rather than offering a new record as though no match exists.
Start a consultation from a linked appointment, or attach the appointment later. After you confirm the note and its destination, you can send it back to Cliniko or Nookal and see whether it arrived. A filing card says Filed to once filing has finished. If Small Mercy cannot prove the returned note matches what it sent, the explanation uses the same wording as the other Small Mercy apps and help centre.
When sending notes is switched off, the card still names the patient whose record the note belongs in. An unavailable appointment or patient check stays visible with Try again. A conflicting Cliniko and Nookal destination asks you to contact support and offers no send action.
Practices without a connection see fewer appointment controls. A connection that is not ready for you appears as one short, dismissible notice, with the reason and who can help. A connection Small Mercy does not recognise no longer stops the recognised systems from loading.
Review that is easier to follow
Each person heard in a consultation keeps their own colour, for up to six people. The transcript and People heard list agree, and renaming someone preserves their colour.
A review check can offer Listen to this moment, where timing and retained audio are available, and Next check to reach the next open check. A transcript check can take you to that moment and play it under the same availability limits; without audio, it offers Go to the transcript. At the largest text sizes, the card scrolls so its buttons and Close remain reachable. Opening the Transcript tab starts at the top.
The first note draft keeps the style saved for that consultation, even when its details cannot be loaded. When a start-of-consult consent has already been accepted, a failed pathway check no longer asks you to consent again: it says consent was recorded and offers the appropriate retry or recording action.
Records and letters stay in order
A patient edit or archive stays on screen when an older refresh arrives afterwards. Letter changes made quickly are reconciled in the order they were made. The letter editor says Autosaves as you write until a save has actually happened, and the new-letter buttons place Discard on the left and Save on the right.
Patient search no longer reports No matches when the search may be incomplete or too short to run. Wristband and label scans warn about incomplete duplicate checks, count letters and numbers toward the search minimum, and check the details you type or change before offering to create a patient. A short surname or record number needs an explicit Create anyway choice after the warning.
If an earlier transcript change needs recovery, the app explains why editing is paused and keeps the recovery controls clear. Retry reloads the consultation when that is how recovery finishes; controls that cannot help are unavailable. If support is needed, you can copy a reference containing no patient details and reach Small Mercy support. The consultation and meeting screens explain that nothing has been deleted.
Privacy details in your service’s own words
Privacy wording in Settings, capture, review and patient screens comes from your Small Mercy server. Storage and processing remain separate, and missing processing details say Processing details unavailable rather than guessing.
The shorter consult privacy bar opens a drawer grouped by before, during and after recording. It explains the organisation’s audio-retention setting, when each check happens, which checks are still pending and which could not be confirmed. The lines wrap without horizontal scrolling. Processing outside the country says speakers are separated anonymously and no stored voiceprint is sent; a managed service outside Australia is not described as an Australian trusted service.
Setup uses your practice’s country and available regulator details. Recommendations rank the existing note templates by profession. The clinical tuning is Australian and GP-shaped today, and its consult-note and letter workflows do not yet have discipline-specific formats. Its privacy step is the source for processing details. The Australian welcome footer reads Made in Australia 🦘. Processing in Australia.
A quieter everyday interface
The cream app icon is the default, with Eucalypt and the other alternatives in Settings. Icon tiles are shorter, the white Light icon matches Android, and the Sage icon is captioned Calm. Screens opened from a tab scroll clear of the tab bar.
Task cards use less space, long patient names wrap, and tapping the card opens its details. Patient links remain easier to tap, and the Tasks tab animates in with the other tabs. Page titles and navigation buttons use Quicksand, the selected tab is clearer, the task badge uses the app colours, and attention text has stronger contrast. Unavailable buttons look dimmed.
The launch screen uses the app background colour. Initials follow your profile name, the clock and battery remain readable on dark consultation screens on iOS 27, the meeting acknowledgement uses a white card, and letter dictation has a letter icon. Spacing and wording are tidier across patient details, voice enrolment, setup, task dates, consent and misrecognition screens.
Verification-code fields show six visible digits with a cursor and reliably accept quick typing and paste. Account deletion uses the same number-pad code field and still needs a deliberate Delete my account tap.
Apple Watch follows the phone
Marks placed after pausing a consultation, or after an iPhone microphone change, land at the moment you tapped. The Watch’s consent cards follow the processing details on iPhone; missing details ask you to check the phone before starting.
The start screen avoids repeating Open iPhone, Mark is the same size as Pause and End, and the timer leaves more room for Transcript on smaller watches. An outlined consent card distinguishes processing outside the country. The Watch continues to control a recording owned by its paired iPhone.
Confirmation stays with you
Every generated note, letter or task remains a draft until you review and explicitly confirm it. Small Mercy remains a documentation aid, not a diagnostic device.