Most AI scribes fail in the same quiet way. They hand you a fluent, confident note, and the one detail they got wrong looks exactly like the details they got right. There is nothing on the page that asks you to slow down, so you sign it. The error was never hidden on purpose. It was just never marked.
Small Mercy is built the other way around.
Small Mercy is a private, Australian AI medical scribe. It listens to the consultation, shows you what it heard, flags anything it isn’t sure of, and drafts a note for you to review and confirm. That is the whole idea behind the name we put on the product: the note, not the guess.
One line we keep on every page, because it is a boundary and not a slogan: Small Mercy is a documentation aid, not a diagnostic device. It must never invent, suggest or infer a diagnosis, dose, management plan or other clinical fact absent from the source; required gaps stay [not stated]. It writes down what was said and marks what wasn’t.
Here are the three things we decided not to compromise on.
It tells you when it isn’t sure
Small Mercy surfaces uncertainty in three ways, right there in the draft:
- “Not sure I heard this.” Low-confidence words get a dotted underline. Tap it to listen back to that exact moment of audio and decide for yourself.
- “Heard it, couldn’t place it.” When Small Mercy caught something but couldn’t structure it cleanly, it becomes a highlighted block with a review tag, rather than being forced into the wrong section.
- [ not stated ] Anything absent from the conversation is marked as [ not stated ]. It is never padded with plausible filler.
Every statement in the draft is grounded back to the transcript, and nothing is saved until you confirm. The uncertainty is not a confession. It is the product doing its job.
Privacy you can verify, not just read
On AU Sovereign, Small Mercy stores the clinical record in Sydney and runs default transcription and note drafting on vetted Australian services over private links — disclosed on every note under your organisation’s processing consent. Consent to record is separate for each consultation. Speaker identity is matched only on Small Mercy’s infrastructure. A Small Mercy-managed offshore route needs separate acceptance for that session and purpose. An optional confirmed-note or letter send reaches the connected practice-software account; Nookal’s Australian API host does not establish that account’s storage region. Audio is deleted by default: kept encrypted only while you review, then deleted when you confirm the note. Abandoned drafts are wiped within seven days. Small Mercy and its processing providers do not use clinical data to train models.
And you don’t have to take that on faith. A patient-facing privacy view runs live checks in the room, covering encryption, residency, deletion and audit. The patient can keep a QR deletion receipt and re-scan it later to see the audio is gone.
Built for Australian medicine
Small Mercy speaks the local language of practice. It carries a roughly 2,900-drug PBS and AMH vocabulary, offers MBS billing-item hints you confirm, and writes RACGP-aware referrals and letters. It ships with the templates you actually use: SOAP, problem-based, detailed history and exam, mental health, GPCCMP, health assessments, antenatal and procedure notes. It was tested on Australian-accent consult audio, not someone else’s.
On the devices you already carry
Small Mercy is live today on the web, on Windows and Mac, on iPhone and Apple Watch, and on Android; the apps page has the store link for each. The iPhone and Apple Watch app controls capture from the wrist while the phone stays in your pocket. One account works across every device, and your notes and letters export as clean text and PDF. Australian and New Zealand organisations in Small Mercy’s AU cell can connect an Australian-hosted Cliniko account or use Nookal through its Australian API service; connections to other practice software are on the roadmap.
Founding pricing, locked while you stay
Current founders pricing is A$49 a month plus GST for Australian customers, locked for as long as your subscription stays active. Standard pricing is A$99 a month or A$990 a year, each plus GST for Australian customers. Practice plans are A$89 to A$109 per clinician a month, plus GST for Australian customers. Every plan is the full product; we don’t gate features by tier. See current pricing before subscribing.
If you have been waiting for a scribe that earns trust by admitting what it doesn’t know, this is the one. Australia and New Zealand are open for sign-up; United Kingdom access is invite-only; elsewhere, register interest rather than creating an Australian account. The note, not the guess.
Editor’s note, 5 September 2026: the United Kingdom service has since opened for public sign-up — sign up at uk.smallmercy.app. Individuals and two-seat practices start with 14 days free.